Privacy Policy of Shoppix Participation

1. ESSENTIAL INFORMATION ON THE TREATMENT OF PERSONAL DATA OF USERS

The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).

Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.

Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.

This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.

Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour

This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.


2. LAWFUL COLLECTION AND USE OF DATA


Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.

Log and other information

When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.

Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.

Your emails

Shoppix may invite you to opt-in to Shoppix Online, our e-receipt collection service which makes participation easier and provides you with extra rewards. You do not have to opt-in to this service to continue participation on Shoppix and you can opt-out of it at any time. To opt-in to this service you will be required to grant Shoppix access to your e-mail account(s) including all historic email held in your inbox and any subfolders. Once permission is granted, a third-party vendor will have access to all your email (including their content) and will be able to automatically collect information about particular types of transactions contained within them, for example, about products or services that you have purchased. The third-party vendor will do this by searching for specific search terms (such as names of known stores) in your email. You can find more information about what is collected in our FAQ.

You can opt-out of the e-receipt collection service at any time and no more e-receipts will be collected after that point. Uninstalling Shoppix will not necessarily prevent further collection of e-receipt information. You need to opt-out of Shoppix Online, the e-receipt collection service, or deactivate Shoppix participation within Shoppix settings to stop further collection.

Surveys

The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.


3. HOW DOES KANTAR WORLDPANEL USE YOUR INFORMATION?


To manage your Account(s)

Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.

To contact you

Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes

For market research purposes

We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.

To develop, evaluate, improve and deliver our products and services

Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.

To deliver personalised advertisements and other information to you

We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.

Fulfil legal and regulatory requirements

Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.

Protect our rights of property or our Registered Users

Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.


4. HOW DOES KANTAR WORLDPANEL SHARE YOUR INFORMATION?


You consent to us transferring your information to other companies as described outlined in the section below, which may be in countries within the European Economic Area (EEA) or outside the EEA, only for the purposes mentioned below. Kantar Worldpanel will take reasonable steps to keep your information confidential and secure and to treat it in accordance with this Privacy Policy.

Where information is transferred to a country outside the EEA, the laws of that country may not provide the same level of protection for information. In these cases, we will put in place measures to provide adequate protection for your information when transferred outside the EEA.

Third Parties

We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.

We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.

When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.

Contests, sweepstakes and surveys

Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.

Agents and service providers

Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.

Business Transfers

If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.

Protection of Kantar Worldpanel and others

Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.


5. SECURITY OF YOUR ACCOUNT AND DATA


We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.


6. COLLECTION OF DATA VIA COOKIES


When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/


7. ACCURACY OF DATA


We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.

We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.

To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.


8. CHILDREN'S DATA


We never knowingly invite children under the age of 16 years to participate in studies without consent.

If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.


9. THE RIGHTS OF THE INDIVIDUAL


To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.

You have the following rights in relation to your personal data:

  • Right to change your mind and to withdraw your consent
  • Right to access your personal data
  • Right to rectify your personal data
  • Right to erase your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information
  • Right to port your personal data (portability right)
  • Right to restrict processing of your personal data
  • Right to object to the processing of your personal data

We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.

The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.


10. DATA STORAGE AND RETENTION


Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.


11. NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY


We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.

If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.

We will always display the most up-to-date policy on our website.

We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 23 May 2018.


12. CONTACTING US – ACCESS TO INFORMATION AND UPDATING YOUR INFORMATION


The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.

Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:

a. wish to access the information we hold about you;

b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;

c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or

d. wish to withdraw consent for us to use your personal information.

Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.

If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:

a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.

b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".


13. COMPLAINTS


Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.

If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:

Gillie Abbotts-Jones
Data Protection Officer
Kantar Worldpanel,
Westgate,
London,
W5 1UA

Annexe 1


KEY TERMS


ACCOUNT

Account is an account which you establish with Shoppix.

GROUP COMPANY

Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel

REGISTERED USER

A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.

SHOPPIX REWARDS

Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.

OUR WEBSITE

Any website that Kantar Worldpanel host or otherwise operate.

COOKIES

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.



1. ESSENTIAL INFORMATION ON THE TREATMENT OF PERSONAL DATA OF USERS

The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).

Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.

Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.

This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.

Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour

This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.


2. LAWFUL COLLECTION AND USE OF DATA


Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.

Log and other information

When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.

Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.

Emailed receipts

To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item

All other data contained in the email you forward to us will be deleted within 7 days (including your personal data).

Surveys

The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.


3. HOW DOES KANTAR WORLDPANEL USE YOUR INFORMATION?


To manage your Account(s)

Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.

To contact you

Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes

For market research purposes

We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.

To develop, evaluate, improve and deliver our products and services

Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.

To deliver personalised advertisements and other information to you

We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.

Fulfil legal and regulatory requirements

Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.

Protect our rights of property or our Registered Users

Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.


4. HOW DOES KANTAR WORLDPANEL SHARE YOUR INFORMATION?


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.

Third Parties

We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.

We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.

When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.

Contests, sweepstakes and surveys

Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.

Agents and service providers

Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.

Business Transfers

If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.

Protection of Kantar Worldpanel and others

Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.


5. SECURITY OF YOUR ACCOUNT AND DATA


We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.


6. COLLECTION OF DATA VIA COOKIES


When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/


7. ACCURACY OF DATA


We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.

We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.

To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.


8. CHILDREN'S DATA


We never knowingly invite children under the age of 16 years to participate in studies without consent.

If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.


9. THE RIGHTS OF THE INDIVIDUAL


To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.

You have the following rights in relation to your personal data:

  • Right to change your mind and to withdraw your consent
  • Right to access your personal data
  • Right to rectify your personal data
  • Right to erase your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information
  • Right to port your personal data (portability right)
  • Right to restrict processing of your personal data
  • Right to object to the processing of your personal data

We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.

The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.


10. DATA STORAGE AND RETENTION


Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.


11. NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY


We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.

If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.

We will always display the most up-to-date policy on our website.

We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 25 September 2019.


12. CONTACTING US – ACCESS TO INFORMATION AND UPDATING YOUR INFORMATION


The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.

Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:

a. wish to access the information we hold about you;

b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;

c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or

d. wish to withdraw consent for us to use your personal information.

Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.

If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:

a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.

b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".


13. COMPLAINTS


Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.

If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:

Gillie Abbotts-Jones
Data Protection Officer
Kantar Worldpanel,
Westgate,
London,
W5 1UA

Annexe 1


KEY TERMS


ACCOUNT

Account is an account which you establish with Shoppix.

GROUP COMPANY

Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel

REGISTERED USER

A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.

SHOPPIX REWARDS

Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.

OUR WEBSITE

Any website that Kantar Worldpanel host or otherwise operate.

COOKIES

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.



1. ESSENTIAL INFORMATION ON THE TREATMENT OF PERSONAL DATA OF USERS

The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).

Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.

Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.

This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.

Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour

This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.


2. LAWFUL COLLECTION AND USE OF DATA


Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.

Log and other information

When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.

Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.

Emailed receipts

To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item

All other data contained in the email you forward to us will be deleted within 28 days (including your personal data).

Surveys

The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.


3. HOW DOES KANTAR WORLDPANEL USE YOUR INFORMATION?


To manage your Account(s)

Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.

To contact you

Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes

For market research purposes

We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.

To develop, evaluate, improve and deliver our products and services

Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.

To deliver personalised advertisements and other information to you

We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.

Fulfil legal and regulatory requirements

Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.

Protect our rights of property or our Registered Users

Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.


4. HOW DOES KANTAR WORLDPANEL SHARE YOUR INFORMATION?


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.

Third Parties

We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.

We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.

When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.

Contests, sweepstakes and surveys

Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.

Agents and service providers

Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.

Business Transfers

If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.

Protection of Kantar Worldpanel and others

Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.


5. SECURITY OF YOUR ACCOUNT AND DATA


We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.


6. COLLECTION OF DATA VIA COOKIES


When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/


7. ACCURACY OF DATA


We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.

We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.

To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.


8. CHILDREN'S DATA


We never knowingly invite children under the age of 16 years to participate in studies without consent.

If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.


9. THE RIGHTS OF THE INDIVIDUAL


To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.

You have the following rights in relation to your personal data:

  • Right to change your mind and to withdraw your consent
  • Right to access your personal data
  • Right to rectify your personal data
  • Right to erase your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information
  • Right to port your personal data (portability right)
  • Right to restrict processing of your personal data
  • Right to object to the processing of your personal data

We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.

The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.


10. DATA STORAGE AND RETENTION


Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.


11. NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY


We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.

If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.

We will always display the most up-to-date policy on our website.

We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 14 January 2020.


12. CONTACTING US – ACCESS TO INFORMATION AND UPDATING YOUR INFORMATION


The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.

Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:

a. wish to access the information we hold about you;

b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;

c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or

d. wish to withdraw consent for us to use your personal information.

Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.

If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:

a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.

b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".


13. COMPLAINTS


Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.

If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:

Gillie Abbotts-Jones
Data Protection Officer
Kantar Worldpanel,
Westgate,
London,
W5 1UA

Annexe 1


KEY TERMS


ACCOUNT

Account is an account which you establish with Shoppix.

GROUP COMPANY

Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel

REGISTERED USER

A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.

SHOPPIX REWARDS

Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.

OUR WEBSITE

Any website that Kantar Worldpanel host or otherwise operate.

COOKIES

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.



Current

1. ESSENTIAL INFORMATION ON THE TREATMENT OF PERSONAL DATA OF USERS

The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).

Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.

Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.

This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.

Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour

This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.


2. LAWFUL COLLECTION AND USE OF DATA


Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.

Log and other information

When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.

Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.

Emailed receipts

To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item

All other data contained in the email you forward to us will be deleted within 90 days (including your personal data).

Surveys

The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.


3. HOW DOES KANTAR WORLDPANEL USE YOUR INFORMATION?


To manage your Account(s)

Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.

To contact you

Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes

For market research purposes

We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.

To develop, evaluate, improve and deliver our products and services

Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.

To deliver personalised advertisements and other information to you

We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.

Fulfil legal and regulatory requirements

Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.

Protect our rights of property or our Registered Users

Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.


4. HOW DOES KANTAR WORLDPANEL SHARE YOUR INFORMATION?


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.

Third Parties

We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.

We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.

When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.

Contests, sweepstakes and surveys

Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.

Agents and service providers

Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.

Business Transfers

If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.

Protection of Kantar Worldpanel and others

Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.


5. SECURITY OF YOUR ACCOUNT AND DATA


We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.


6. COLLECTION OF DATA VIA COOKIES


When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/


7. ACCURACY OF DATA


We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.

We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.

To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.


8. CHILDREN'S DATA


We never knowingly invite children under the age of 16 years to participate in studies without consent.

If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.


9. THE RIGHTS OF THE INDIVIDUAL


To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.

You have the following rights in relation to your personal data:

  • Right to change your mind and to withdraw your consent
  • Right to access your personal data
  • Right to rectify your personal data
  • Right to erase your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information
  • Right to port your personal data (portability right)
  • Right to restrict processing of your personal data
  • Right to object to the processing of your personal data

We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.

The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.


10. DATA STORAGE AND RETENTION


Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.


11. NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY


We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.

If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.

We will always display the most up-to-date policy on our website.

We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 1 September 2020.


12. CONTACTING US – ACCESS TO INFORMATION AND UPDATING YOUR INFORMATION


The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.

Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:

a. wish to access the information we hold about you;

b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;

c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or

d. wish to withdraw consent for us to use your personal information.

Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.

If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:

a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.

b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".


13. COMPLAINTS


Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.

If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:

Gillie Abbotts-Jones
Data Protection Officer
Kantar Worldpanel,
Westgate,
London,
W5 1UA

Annexe 1


KEY TERMS


ACCOUNT

Account is an account which you establish with Shoppix.

GROUP COMPANY

Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel

REGISTERED USER

A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.

SHOPPIX REWARDS

Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.

OUR WEBSITE

Any website that Kantar Worldpanel host or otherwise operate.

COOKIES

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.



Current

1. ESSENTIAL INFORMATION ON THE TREATMENT OF PERSONAL DATA OF USERS

The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).

Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.

Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.

This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.

Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour

This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.


2. LAWFUL COLLECTION AND USE OF DATA


Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.

Log and other information

When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.

Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.

Emailed receipts

To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
  • Order number

All other data contained in the email you forward to us will be deleted within 90 days (including your personal data).

Online product capture

For users who choose to share their e-receipts with Shoppix, you may be invited to provide screen images of your online order pages for some online vendors. We will invite users to participate in this task if we need to understand any supplementary information on the products that were bought online. Participation in this task is entirely optional.

We collect, process and reward for this extra information in addition to snapping and submitting digital images of paper receipts and by sharing e-receipts. From the image you provide we will extract the data relevant for our research purposes from these images, for example:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
  • Order number

All other data contained in the screen image you share with us will be deleted within 90 days (including your personal data).

Surveys

The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.


3. HOW DOES KANTAR WORLDPANEL USE YOUR INFORMATION?


To manage your Account(s)

Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.

To contact you

Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes

For market research purposes

We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.

To develop, evaluate, improve and deliver our products and services

Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.

To deliver personalised advertisements and other information to you

We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.

Fulfil legal and regulatory requirements

Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.

Protect our rights of property or our Registered Users

Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.


4. HOW DOES KANTAR WORLDPANEL SHARE YOUR INFORMATION?


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.

Third Parties

We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.

We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.

When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.

Contests, sweepstakes and surveys

Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.

Agents and service providers

Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.

Business Transfers

If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.

Protection of Kantar Worldpanel and others

Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.


5. SECURITY OF YOUR ACCOUNT AND DATA


We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.


6. COLLECTION OF DATA VIA COOKIES


When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/


7. ACCURACY OF DATA


We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.

We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.

To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.


8. CHILDREN'S DATA


We never knowingly invite children under the age of 16 years to participate in studies without consent.

If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.


9. THE RIGHTS OF THE INDIVIDUAL


To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.

You have the following rights in relation to your personal data:

  • Right to change your mind and to withdraw your consent
  • Right to access your personal data
  • Right to rectify your personal data
  • Right to erase your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information
  • Right to port your personal data (portability right)
  • Right to restrict processing of your personal data
  • Right to object to the processing of your personal data

We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.

The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.


10. DATA STORAGE AND RETENTION


Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.


11. NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY


We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.

If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.

We will always display the most up-to-date policy on our website.


12. CONTACTING US – ACCESS TO INFORMATION AND UPDATING YOUR INFORMATION


The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.

Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:

a. wish to access the information we hold about you;

b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;

c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or

d. wish to withdraw consent for us to use your personal information.

Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.

If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:

a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.

b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".


13. COMPLAINTS


Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.

If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:

Gillie Abbotts-Jones
Data Protection Officer
Kantar Worldpanel,
Westgate,
London,
W5 1UA

Annexe 1


KEY TERMS


ACCOUNT

Account is an account which you establish with Shoppix.

GROUP COMPANY

Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel

REGISTERED USER

A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.

SHOPPIX REWARDS

Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.

OUR WEBSITE

Any website that Kantar Worldpanel host or otherwise operate.

COOKIES

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.



Current

1. ESSENTIAL INFORMATION ON THE TREATMENT OF PERSONAL DATA OF USERS

The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).

Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.

Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.

This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.

Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour

This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.


2. LAWFUL COLLECTION AND USE OF DATA


Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.

Log and other information

When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.

Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.

Emailed receipts

To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
  • Order number

All other data contained in the email you forward to us will be deleted within 90 days (including your personal data).

Linking your email accounts

Shoppix may also invite you to opt-in to Shoppix Online, our e-receipt collection service which makes participation easier and provides you with extra rewards. You do not have to opt-in to this service to continue participation on Shoppix and you can opt-out of it at any time. To opt-in to this service you will be required to grant Shoppix access to your e-mail account(s) including all historic email held in your inbox and any subfolders. Once permission is granted, we will have access to all your email (including their content) and will be able to automatically collect information about particular types of transactions contained within them, for example, about products or services that you have purchased. We will do this by searching for specific search terms (such as names of known stores) in your email.

Similar to if you send emails to a unique Shoppix email address, we will extract the data relevant for our research purposes from the receipt, for example:

  • Merchant details
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
  • Order number

All other data contained in the email you forward to us will be deleted within 90 days (including your personal data).

Online product capture

For users who choose to share their e-receipts with Shoppix, you may be invited to provide screen images of your online order pages for some online vendors. We will invite users to participate in this task if we need to understand any supplementary information on the products that were bought online. Participation in this task is entirely optional.

We collect, process and reward for this extra information in addition to snapping and submitting digital images of paper receipts and by sharing e-receipts. From the image you provide we will extract the data relevant for our research purposes from these images, for example:

  • Merchant details
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
  • Order number

All other data contained in the screen image you share with us will be deleted within 90 days (including your personal data).

Surveys

The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.


3. HOW DOES KANTAR WORLDPANEL USE YOUR INFORMATION?


To manage your Account(s)

Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.

To contact you

Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes

For market research purposes

We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.

To develop, evaluate, improve and deliver our products and services

Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.

To deliver personalised advertisements and other information to you

We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.

Fulfil legal and regulatory requirements

Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.

Protect our rights of property or our Registered Users

Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.


4. HOW DOES KANTAR WORLDPANEL SHARE YOUR INFORMATION?


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.

Third Parties

We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.

We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.

When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.

Contests, sweepstakes and surveys

Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.

Agents and service providers

Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.

Business Transfers

If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.

Protection of Kantar Worldpanel and others

Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.


5. SECURITY OF YOUR ACCOUNT AND DATA


We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.


6. COLLECTION OF DATA VIA COOKIES


When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/


7. ACCURACY OF DATA


We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.

We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.

To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.


8. CHILDREN'S DATA


We never knowingly invite children under the age of 16 years to participate in studies without consent.

If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.


9. THE RIGHTS OF THE INDIVIDUAL


To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.

You have the following rights in relation to your personal data:

  • Right to change your mind and to withdraw your consent
  • Right to access your personal data
  • Right to rectify your personal data
  • Right to erase your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information
  • Right to port your personal data (portability right)
  • Right to restrict processing of your personal data
  • Right to object to the processing of your personal data

We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.

The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.


10. DATA STORAGE AND RETENTION


Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.


11. NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY


We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.

If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.

We will always display the most up-to-date policy on our website.


12. CONTACTING US – ACCESS TO INFORMATION AND UPDATING YOUR INFORMATION


The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.

Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:

a. wish to access the information we hold about you;

b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;

c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or

d. wish to withdraw consent for us to use your personal information.

Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.

If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:

a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.

b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".


13. COMPLAINTS


Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.

If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:

Gillie Abbotts-Jones
Data Protection Officer
Kantar Worldpanel,
Westgate,
London,
W5 1UA

Annexe 1


KEY TERMS


ACCOUNT

Account is an account which you establish with Shoppix.

GROUP COMPANY

Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel

REGISTERED USER

A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.

SHOPPIX REWARDS

Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.

OUR WEBSITE

Any website that Kantar Worldpanel host or otherwise operate.

COOKIES

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.



Current

1. ESSENTIAL INFORMATION ON THE TREATMENT OF PERSONAL DATA OF USERS

The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).

Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.

Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.

This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.

Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour.

This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.


2. LAWFUL COLLECTION AND USE OF DATA


Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.

Log and other information

When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.

Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.

Emailed receipts

To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt, for example:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
  • Order number

E-receipts are processed to extract the relevant transaction information and remove any personal data before being deleted within 90 days. However, some e-receipts (including personal data) may be retained for up to 18 months to help develop and improve the Shoppix Online service (for example, to improve recognition of e-receipts).

Linking your email accounts

Shoppix may also invite you to opt-in to Shoppix Online, our e-receipt collection service which makes participation easier and provides you with extra rewards. You do not have to opt-in to this service to continue participation on Shoppix and you can opt-out of it at any time. To opt-in to this service you will be required to grant Shoppix access to your e-mail account(s) including all historic email held in your inbox and any subfolders. Once permission is granted, we will have access to all your email (including their content) and will be able to automatically collect information about particular types of transactions contained within them, for example, about products or services that you have purchased. We will do this by searching for specific search terms (such as names of known stores) in your email and use automated means to ensure we do not collect any information which is not relevant,We will only extract data from up to three years old.

Similar to if you using the e-receipt forwarding function described above, we will extract the data relevant for our research purposes from the receipt, for example:

  • Merchant details
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
  • Order number

E-receipts are processed to extract the relevant transaction information and remove any personal data before being deleted within 90 days. However, some e-receipts (including personal data) may be retained for up to 18 months to help develop and improve the Shoppix Online service, for example to improve recognition of e-receipts.

Online product capture

For users who choose to share their e-receipts with Shoppix, you may be invited to provide screen images of your online order pages for some online vendors. We will invite users to participate in this task if we need to understand any supplementary information on the products that were bought online. Participation in this task is entirely optional.

We collect, process and reward for this extra information in addition to snapping and submitting digital images of paper receipts and by sharing e-receipts. We will extract the data relevant for our research purposes from these images, for example:

  • Merchant details
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
  • Order number

All other data contained in the screen image you share with us will be deleted within 90 days (including your personal data).

Surveys

The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.


3. HOW DOES KANTAR WORLDPANEL USE YOUR INFORMATION?


To manage your Account(s)

Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.

To contact you

Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes.

To develop, evaluate, improve and deliver our products and services

Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.

For market research purposes

We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.

To develop, evaluate, improve and deliver our products and services Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.

To deliver personalised advertisements and other information to you

We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.

Fulfil legal and regulatory requirements

Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.

Protect our rights of property or our Registered Users

Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.


4. HOW DOES KANTAR WORLDPANEL SHARE YOUR INFORMATION?


Your personal data may be collected, stored, transferred or processed by our affiliate companies within the Kantar group, or 3rd party service providers for survey-related purposes, such as data processing, and fulfilment of prize draws or other incentives both within and outside the UK and the EEA . All parties are contractually bound to keep any information they collect and disclose to us or, we collect and disclose to them, confidential and must protect it with security standards and practices that are equivalent to our own. If your personal data has been transferred to, stored, or otherwise processed to a territory outside the UK or EEA (as applicable) and that territory has not been recognised as providing an adequate level of protection of personal data, we will put in place an appropriate legal safeguard. For example, standard contractual clauses approved by the European Commission and other relevant authorities, working with parties that have implemented binding corporate rules or other intra-group processes, obtaining your consent to transfer personal data, where the transfer is necessary for the performance of a contract between us or where a contract was entered into on your behalf, or where the transfer is necessary to establish, exercise or defend legal claims.

Third Parties

We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.

We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.

When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.

Contests, sweepstakes and surveys

Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.

Agents and service providers

Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.

Business Transfers

If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.

Protection of Kantar Worldpanel and others

Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.


5. SECURITY OF YOUR ACCOUNT AND DATA


We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.


6. COLLECTION OF DATA VIA COOKIES


When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/


7. ACCURACY OF DATA


We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.

We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.

To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.


8. CHILDREN'S DATA


You must be at least 18 years of age to participate in Shoppix. We do not knowingly collect or process children’s data.


9. THE RIGHTS OF THE INDIVIDUAL


To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.

You have the following rights in relation to your personal data:

  • Right to change your mind and to withdraw your consent
  • Right to access your personal data
  • Right to rectify your personal data
  • Right to erase your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information
  • Right to port your personal data (portability right)
  • Right to restrict processing of your personal data
  • Right to object to the processing of your personal data

We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted, and the physical media destroyed to ensure the data is erased completely.

If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:

a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application

a. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".

Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.

The User may also exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below


10. DATA STORAGE AND RETENTION


Personal data will be retained only for such period as is appropriate for its intended and lawful use. Personal data that is no longer required (for example when you cease participation) will be disposed of in ways that ensure their confidential nature is not compromised within 24 months of you ceasing to participate. If you also participate in any of our E-Receipt panels (for example you have your Email account linked to Shoppix) the relevant retention periods are specified above.

As part of the Company Business Continuity plan and as required by ISO 27001, ISO 9001, ISO 20252 certifications where held, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.


11. NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY


We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.

If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.

We will always display the most up-to-date policy on our website.


12. CONTACTING US – ACCESS TO INFORMATION AND UPDATING YOUR INFORMATION


The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.

Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:

a. wish to access the information we hold about you;

b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;

c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or

d. wish to withdraw consent for us to use your personal information

Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.

If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:

a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.

b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".


13. QUESTIONS AND COMPLAINTS


Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We would also welcome any suggestions for improving our procedures.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.

If you have any questions about this Privacy Policy or concerns you wish to raise, you can contact our Data Protection Officer via the following methods:

Email:
help@shoppix.com including the words “Privacy Policy question” in the subject line.

Via Post:
Data Protection Officer
Panel Communications, Kantar Worldpanel,
Westgate,
London,
W5 1UA

Annexe 1


KEY TERMS


ACCOUNT

Account is an account which you establish with Shoppix.

GROUP COMPANY

Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel

REGISTERED USER

A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.

SHOPPIX REWARDS

Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.

OUR WEBSITE

Any website that Kantar Worldpanel host or otherwise operate.

COOKIES

A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.

You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.